CRA's Customer Satisfaction Achieved 95.85%. The My CRA Customer Portal Also Helps
Customer satisfaction has long been one of CRA’s key priorities. Regular surveys, which the company has been conducting since 2015, have once again confirmed customers’ high level trust this year, as overall satisfaction reached 95.85%. Results show that customers value a personal approach, reliability of services, and transparent communication most when working with CRA. The feedback received is also an important basis for the further development of services, processes and digital tools that make it easier for customers to collaborate on a daily basis. One of the key elements of this development is the My CRA customer portal.
Feedback as a Driver of Change
Customer satisfaction ratings help CRA better understand customer needs and identify areas for further improvement. Based on this data, we are gradually expanding the functions of the My CRA portal so that it corresponds to the real way of working of our customers and saves their time.
Based on the reviews, our customers especially appreciate the following:
- Clarity of information,
- Quick availability of support,
- The ability to solve most requests online and without unnecessary administration.
Customer Voices
"The fact that there are real people inside CRA, not corporate machines. That I always call someone, that they pay attention to me."
"The most important thing is that the services we have work even when we aren’t checking. It works maintenance-free."
"I appreciate the professionalism –you offered a suitable service, which exactly meets our requirements."
My CRA: One Portal, Multiple Options
The My CRA customer portal is continuously evolving and bringing new features. It serves as a central place where customers have all the important information about the services they provide—clearly, securely and at any time.
The main benefits of the portal include:
- Quick overview of services and operational information,
- Easy communication and overview of requirements,
- Up-to-date information without the need to contact support,
- Online access 24/7 from one place.
The decision to expand the portal reflects only to technological developments, but above all to specific customer feedback. Each new feature has a common goal—to simplify collaboration and increase customer experience.
Digitalization with an Emphasised Human Touch
Although the My CRA platform is gradually expanding the possibilities of self-service, personal customer care remains an integral part of CRA services. The portal is designed as an add-on that gives customers more control and flexibility, while the Customer Experience team is ready to help in moments when a personalised solution is needed.
Thank You for Your Trust
The high customer satisfaction rating confirms that the direction CRA has been taking in the long term makes sense. At the same time, it is a commitment for us to continue to develop our services and digital tools, such as the My CRA portal.
We thank all customers for their trust, cooperation and valuable feedback. Thanks to you, the My CRA platform can continue to grow and become an even stronger support in everyday cooperation.
If you are interested in more information about the My CRA customer portal, please contact us at customercare@cra.cz.
Feedback as a Driver of Change
Customer satisfaction ratings help CRA better understand customer needs and identify areas for further improvement. Based on this data, we are gradually expanding the functions of the My CRA portal so that it corresponds to the real way of working of our customers and saves their time.
Based on the reviews, our customers especially appreciate the following:
- Clarity of information,
- Quick availability of support,
- The ability to solve most requests online and without unnecessary administration.
Customer Voices
"The fact that there are real people inside CRA, not corporate machines. That I always call someone, that they pay attention to me."
"The most important thing is that the services we have work even when we aren’t checking. It works maintenance-free."
"I appreciate the professionalism –you offered a suitable service, which exactly meets our requirements."
My CRA: One Portal, Multiple Options
The My CRA customer portal is continuously evolving and bringing new features. It serves as a central place where customers have all the important information about the services they provide—clearly, securely and at any time.
The main benefits of the portal include:
- Quick overview of services and operational information,
- Easy communication and overview of requirements,
- Up-to-date information without the need to contact support,
- Online access 24/7 from one place.
The decision to expand the portal reflects only to technological developments, but above all to specific customer feedback. Each new feature has a common goal—to simplify collaboration and increase customer experience.
Digitalization with an Emphasised Human Touch
Although the My CRA platform is gradually expanding the possibilities of self-service, personal customer care remains an integral part of CRA services. The portal is designed as an add-on that gives customers more control and flexibility, while the Customer Experience team is ready to help in moments when a personalised solution is needed.
Thank You for Your Trust
The high customer satisfaction rating confirms that the direction CRA has been taking in the long term makes sense. At the same time, it is a commitment for us to continue to develop our services and digital tools, such as the My CRA portal.
We thank all customers for their trust, cooperation and valuable feedback. Thanks to you, the My CRA platform can continue to grow and become an even stronger support in everyday cooperation.
If you are interested in more information about the My CRA customer portal, please contact us at customercare@cra.cz.