Managed Services
IT management as a service. Leave your IT management to us and focus on your core business
We will take long-term responsibility for your IT services and technologies. Based on an SLA and for a fixed monthly fee, we will take care of the operation, security, supervision, monitoring, and backup of your IT and other related services.
Our eyes, hands and knowledge will take care of your IT infrastructure around the clock
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We do not sell ‘DIY’ packages – we provide professional services
IT management as a service from CRA comprises an extensive set of core services on top of which we build a customised solution for each client. The monitoring tools we use — the proverbial eyes into the infrastructure — monitor it continuously, ensuring its reliable operation and providing regular reports.
If necessary, we can expand IT management by adding extra services or provide cooperation via a Technical Account Manager (TAM) in addressing various specific requirements, in installations, updates, or in the deployment of new services.
What our clients say
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IT manager of LUKROM systems
When looking for a new solution, we aimed to choose the best possible comprehensive infrastructure solution to which we could transfer all of the services provided at that time on our own server infrastructure, which was reaching its limits in terms of its lifetime. Having considered every aspect of our needs, we decided to move our servers over to cloud services. We were looking for a partner for long-term cooperation to support our business.
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CEO of P.V.A. Systems s.r.o.
Ing. Jiří Veličkov
head of the infrastructure department, TOTAL SERVICE s.r.o.
What we appreciate most about CRA is its ability to respond to changes and requests flexibly and quickly, as well as the proactive and personal approach of specific experts and admins. Cooperation with CRA has always been fair and straight.
Vladimír Vojtíšek
CIO, WOOD & Company Financial Services
We have been running the IT infrastructure for our services on CRA’s public cloud for over four years,’ says Vladimír Vojtíšek, CIO of WOOD & Company. ‘CRA prepared a technically advanced solution tailored to our needs, which relieved us from the worries of infrastructure maintenance and administration, as well as scaling. As our company grew and expanded to other regions, the shared public cloud environment started to push its limits, especially in terms of the ability to optimally combine the operation of a large number of diverse applications.
ICT Director, HP TRONIC Zlín, spol. s.r.o.
Our company operates in a very dynamic and competitive environment where success is often determined by small details. Today, we consider maximum availability, stability, and reliability of information infrastructure to be a matter of course. To gain a competitive advantage, however, we need something extra, and that is what we are getting from CRA: accurately executed services which they deliver, above and beyond any contracts and SLAs, exactly when we need them.
You don’t have to deal with IT issues and outages — we will detect them before they turn into a real problem
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- Fast deployment of IT management.
- Wide range of management services.
- Proactive 24/7 monitoring and management.
- SLA and clearly defined responsibility.
- Rapid response and minimisation of outages.
- Easy scalability and faster implementation of changes.
- Access to a team of experts.
- Guaranteed backup and service recovery.
- Security services (hardening, vulnerability management, etc.).
- Ensuring compliance with legislation (ISO 27001, NIS2).
- Measurability and auditability of services.
- Less stress for the management.
- Predictable IT operating costs – a flat fee instead of ad-hoc expenses.
- OPEX instead of CAPEX.
- TCO reduction thanks to process standardisation and automation.
- Easier reporting to the management, auditors, and supervisory and tax authorities.
- Overall simplification of administration and reporting.
- Easier employee onboarding.
We hold the necessary certificates and security is our top priority
- Firewall services
NGFW firewall with IPS/IDS ensures intrusion prevention and advanced attack detection; virus and spam protection significantly increase the security of cloud network traffic. - Protection against cyber attacks
Our cloud protects IT infrastructure against cyber attacks from the internet. - DDoS protection
Cutting-edge technologies provide maximum resistance to distributed (DDoS) attacks.
- ANSI-TIA942
The technology is operated from an ANSI-TIA942 certified DC TOWER data centre - Common Criteria Certification for Information Technology (IT) Security (ISO/IEC 15408)
Certification at CC EAL 4+ level - ISO 9001
Quality management systems - ISO 14001
Environmental management systems - ISO 19011
Standard for the certification of internal auditors - ISO/IEC 20 000-1
Information technologies – Service management system requirements - ISO/IEC 27001
Information security management systems - ISO/IEC 27017
Information technologies – Security techniques – A set of guidelines for cloud environment security and for minimising the potential risk of security incidents - ISO/IEC 27018
Information technologies – Security techniques – A set of procedures for the protection of Personally Identifiable Information (PII) in public clouds acting as PII processors - SOC Type 1 and Type 2
SOC 2 Type 1 and Type 2 certifications, issued in accordance with American Institute of Certified Public Accountants (AICPA) standards and requirements, cover information management and security in organizations - ISO 50 001
Energy management systems - PCI-DSS
Compliance with the requirements of PCI-DSS for data centre operators - NBÚ
Certificate for access to classified information up to the classification level ‘CONFIDENTIAL’ - GDPR compliance
The infrastructure is fully compliant with GDPR requirements
- Geographic separation
We run our cloud from two independent DC TOWER data centres which are separated by a distance of more than 5 km. - Data availability even in the event of a disaster
Thanks to geographic separation, infrastructure components are independent from one another and data availability in the event of a disaster is ensured. - Running special applications
It is possible to run applications with their own redundancy or special applications that require high availability.
- 24/7 technical support
Active support is provided 24 hours a day, in Czech and English, via e-mail, telephone, or a ticketing system. - High availability
Services are guaranteed by an SLA.
Core Managed Services
Management, optimisation, and security of Linux operating systems in the customer’s environment. Supported distributions include Debian, RedHat and SUSE.
Management of Microsoft Windows Server operating systems operated in the provider’s cloud environment. The goal is to ensure secure, stable, and scalable operation of the OS without the customer needing to manage physical infrastructure.
Provision of design, implementation, management of backup and data recovery with emphasis on security and recoverability of the backed-up data.
Management of the MS SQL DB environment includes comprehensive administration and maintenance of the database server in order to ensure availability, optimal performance, data integrity, and system reliability down to the SQL database level.
The Technical Manager ensures the implementation, integration, coordination, and operational management of services based on catalogue sheets provided to the client. He also identifies the client’s requirements for projects and new services, arranges cooperation, and evaluates the quality of service delivery by the provider.
Security of log management tools and the Graylog SIEM (Security Information and Event Management) platform, including administration and optimisation. The goal is to ensure centralised log collection, archiving, searching, and analysis with the ability to detect security events.
The service can be delivered either from the provider’s data centre (as a dedicated solution) or on-premise at the customer’s site, using their own hardware.
Management, optimisation, and security of the Proxmox Backup Server (PBS) backup platform. The goal is to ensure reliable backup, deduplication, replication, and data recovery in the customer environment.
The service can be delivered either from the provider’s data centre (as a dedicated solution) or on-premise at the customer’s site, using their own hardware.
The service comprises management and monitoring of virtualisation technology environments within the scope defined by individual vendors’ licensing terms. Supported platforms include:
- Microsoft Hyper-V
- VMware
- KVM
- Proxmox
Installation, management, optimisation, and security of the Proxmox VE virtualisation platform. The goal is to ensure reliable and secure operation of the virtualisation infrastructure with all functionalities (high availability, storage, backup).
The service can be delivered either from the provider’s data centre (as a dedicated solution) or on-premise at the customer’s site, using their own hardware.
Management, optimisation, and security of the Microsoft Hyper-V virtualisation platform. The goal is to ensure reliable and secure operation of the virtualisation infrastructure, including management of hosts, clusters, and virtual machines.
The service can be delivered either from the provider’s data centre (as a dedicated solution) or on-premise at the customer’s site, using their own hardware.
Management, optimisation, and security of the VMware vSphere virtualisation platform. The goal is to ensure reliable, high-performance, and secure operation of the virtualisation infrastructure, including management of hosts, clusters, storage, and virtual machines.
The service can be delivered either from the provider’s data centre (as a dedicated solution) or on-premise at the customer’s site, using their own hardware.
Management, optimisation, and security of the hyperconverged Nutanix platform with AHV hypervisor. The goal is to ensure efficient, reliable, and secure operation of the Nutanix environment, including management of clusters, storage, and virtual machines.
The service can be delivered either from the provider’s data centre (as a dedicated solution) or on-premise at the customer’s site, using their own hardware.
VMware Cloud Foundation as a Service provides the VMware vSphere platform as a dedicated managed service. The provider performs installation, configuration, operation, and lifecycle management of Broadcom’s VMware software. Compute resources are available as dedicated hypervisors. A dedicated single-tenant VMware vCenter Server provides additional isolation, supporting multiple hypervisor configuration options to meet flexible workload requirements.
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